A customer service employee never wakes up in the morning determined to go out and give bad customer service. But bad customer service happens, sometimes in ways that are blindingly obvious, and more often in ways that are subtle. As leaders or even peers in an organization, we need to be able correct for these failures in providing service. In fact, the great leaders in the greatest customer-centric companies fill their days with responding to this constant challenge. For example, Ann Alba...
A customer service employee never wakes up in the morning determined to go out and give bad customer service. But bad customer service happens, sometimes in ways that are blindingly obvious, and more often in ways that are subtle. As leaders or even peers in an organization, we need to be able correct for these failures in providing service. In fact, the great leaders in the greatest customer-centric companies fill their days with responding to this constant challenge. For example, Ann Alba...
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